Privacy Policy

1. Overview

GWheel values your privacy. When you contact us through our website, WhatsApp, email, phone, forms or other communication channels, we may collect certain personal information in order to respond to your enquiry, prepare quotations, recommend suitable electric buggy solutions and provide customer support.

By using this website or submitting an enquiry, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you contact or interact with GWheel:

• Name, phone number, email address and company details.
• Product or service interest, such as buggy purchase, rental, servicing, spare parts or accessories.
• Industry or usage information, such as resort, golf club, factory, campus, hospital, event venue or private site.
• Location, delivery area, quantity, timeline and other project details voluntarily provided by you.
• Messages, WhatsApp enquiries, emails, call notes or communication history.
• Technical information such as IP address, browser type, device information and website usage data where analytics tools are used.

3. How We Use Information

We may use your information for the following purposes:

• To respond to enquiries, quotation requests and product recommendations.
• To understand your requirements and suggest suitable electric buggy, tram, rental, service or parts options.
• To communicate with you through WhatsApp, email, phone or other channels.
• To arrange follow-up, site discussions, delivery coordination, service support or after-sales assistance.
• To improve our website, customer experience, marketing, enquiry flow and service quality.
• To maintain internal records for business, administrative, accounting and compliance purposes.

4. Sharing Information

GWheel does not sell your personal information. However, your information may be shared when necessary for legitimate business purposes.

• With internal sales, service, operations or administrative team members.
• With logistics, delivery, service, technical or support partners where needed to fulfil your request.
• With professional advisors, IT service providers, website providers or analytics providers.
• Where required by law, regulation, authority, court order or legal process.

5. Data Retention

We retain enquiry and customer information only for as long as reasonably necessary for business, quotation, service, support, legal, accounting or administrative purposes.

If your enquiry does not proceed, some communication records may still be retained for follow-up, audit, internal reference or business reporting unless deletion is requested and legally permissible.

6. Security

We take reasonable steps to protect information submitted to us against unauthorised access, misuse, loss or disclosure. However, no online transmission, website, email, WhatsApp or digital storage method can be guaranteed to be completely secure.

You should avoid sending sensitive financial information, passwords or highly confidential documents through public forms unless specifically requested through an appropriate channel.

7. Cookies & Analytics

Our website may use cookies, tracking pixels, analytics tools or similar technologies to understand website traffic, improve user experience and measure enquiry performance.

These tools may collect technical information such as browser type, pages visited, approximate location, device type and referral source. You can control or disable cookies through your browser settings.

8. Your Choices

You may contact us to request access, correction or deletion of your personal information where applicable and legally permissible.

• You may choose not to submit an enquiry through the website.
• You may contact us directly by WhatsApp or email instead of using forms.
• You may disable cookies through your browser settings.
• You may request that we stop contacting you for follow-up, subject to legitimate business or legal requirements.

9. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact GWheel using the details below.